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Setting up a dating agency
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Article about setting up a dating agency:
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Written and reviewed by: We are rapidly becoming a nation of single people. The well-documented rise in cases of separation and divorce is lining the pockets of lawyers, and is also providing a growing market for the online dating industry. According to reports, the majority of people in the UK are single and the online dating industry is turning over thousands. Finding love or friendship online is becoming increasingly popular for a generation of people too busy to find partners on their own. This adds up to a very satisfying and viable business opportunity which, as an added advantage, can be set up on a shoestring from your home – with just a computer for company. What is a dating website? The modern dating site is, essentially, the successor to old-fashioned dating agencies, which matched up members using interviews, profiling and special networking events. Whereas the old agencies often did a lot of the searching for their members, meeting new clients before hand-picking their potential matches, the modern site allows users to do all the work, searching a database of other members and arranging meetings themselves. In addition to the established market leaders, match.com and US-based eHarmony, the online dating sector comprises a number of niche sites, including FitnessSingles for health and exercise fanatics, Lovestruck for busy city professionals, and Uniform Singles, which is tailored to people in the military and emergency services – and those with a uniform fetish. Julian Keenaghan is the founder of one such niche site, Tastebuds, which matches up users according to their music tastes. He believes there is still plenty of potential in the market. “As well as the major players, you’ve got a lot of companies, like ourselves, offering a niche offering. It’s a very exciting place to be, and we’re still far from reaching saturation point.” Key functions. The cornerstone of an online dating site is the search facility, whereby users key in a range of search criteria – including age, income, physical characteristics and geographical location – and the site brings up a list of people based on those preferences. The initial search is often provided free of charge, according to a report published last year, only around 15% of users actually pay for their time on online dating sites. Once the user has gone through the search results and identified potential love interests, most sites allow them to send an email to their prospective matches, or talk to them with instant messaging, they will almost certainly have to pay for this service. match.com allows its users to ‘wink’ at other members to show their interest, and several sites offer a similar ‘teaser’ facility. Is running an online dating company right for you? If you wish to set up a prototype dating site, you can probably get by without strong IT and web development skills – resources such as DIY Dating allow interested parties to set up a basic website quickly and cheaply, and you can also engage the services of a specialist web developer. However, as time goes on, you’re going to need to update the site on a regular basis, and potential investors aren’t going to be impressed if you don’t understand the software on which your product is built. So, in the long term, an online dating business definitely favours people who are experienced in IT and web building. You’ll also need to be the kind of person who understands what members will want. You need to be able to put yourself in the user’s shoes, what will they be looking for from your dating site? What sort of search options will they require? And, if they’re slightly self-conscious, what sort of functions will ensure they feel comfortable chatting to complete strangers online? As the owner of the site, it’s unlikely you’ll be talking to members directly, however you still need to be able to empathise with them, and maintain a subtle, tactful tone. Some members may have been hurt in the past, others may lack confidence. You must be capable of creating a welcoming environment, which doesn’t pre-judge and allows users to express themselves. Julian says: “People skills help to a degree. We have to be conscious of the people who are going to be using it from the other end, the sort of concerns they have, that they want to portray themselves in a good way. You’re not totally removed from the end user.” Setting up your dating website. There are few physical requirements for setting up a dating website – all you really need is a computer. However, as mentioned, construction of the website will probably require support from an experienced web builder, and you may also need to outsource core functions such as e-commerce, instant messaging, moderation and spam detection. Then, when the site goes live, you’ll need a web hosting company to manage it for you. You’ll also need to do a lot of market research before you launch the site. You might think you’ve found the perfect niche, but a Google search might find that someone else has got there before you. It’s also worth going out and speaking to people to ask if your site would interest them – singles nights, and even word-on-the-street vox pops could provide great forums. To promote the venture, you may wish to put adverts on Yell.com, or specialist internet sites relevant to your target audience – if, like Julian Keenaghan, you want to set up a music-based site, you may wish to place an advert on a music fan site. If you’d prefer print-based advertising, local papers could be a great place to start – especially if your site is based around a particular geographical area. If budgets are tight and you want some cost-effective publicity, try hosting a launch night for single people – or sending out a press release. Simply issuing a release on Response Source or PR Wire could bring coverage in lots of different places, free of charge. Contact the local papers if you’re focused on the local area. Additionally, social media is also a free and easy way to promote awareness. It’s a bit of a chicken-and-egg situation, because no-one will want to use the site if there aren’t people on there. It’s worth offering a free trial over quite a long period, perhaps six months, for the first few users. The rules and regulations of running a dating site. Anyone can run a dating site – it would be quite possible to start one up tomorrow. You don’t need a licence, you aren’t obliged to meet or vet your clients, and once you have set up your agency there are no statutory checks on how it is run – although many of the biggest names in the dating sphere, such as match.com, are starting to run background checks on new members as a goodwill gesture for existing users. There is a trade association, the Association of British Introduction Agencies (ABIA), which you could join but it isn’t compulsory. Having said that, you can get support and advice from the association and membership will give your clients confidence. To be a member of the ABIA you need to adhere to a strict code of practice, which you can then show to any prospective clients before entering into an arrangement. The code details what is expected of both client and agency (in terms of data handling, advertising and complaints) so everyone is fully informed at the start. How much will setting up an online dating business cost? A hosted website will probably have a one-off set up cost, as well as credit card processing fees on each transaction, and a monthly rental fee. Check the details of your web hosting site carefully, many will charge more for the monthly rental fee the more members you have. In addition to the hosting cost, you’ve also got to think about design fees. Julian says that “for us, the total cost of building the site has been between £3,000 and £4,000, which includes a £1,500 design fee. However we’ve been lucky, in that we’ve had a lot of friends who’ve helped us out.” You will also have to register your domain name, and, because you’ll be handling data, it’s good practice to join the Register of Data Controllers, which costs £35 per year. How much can I earn from running a dating website?













Setting up a dating agency
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